Privacy Policy

This Privacy Policy describes how Originalinaya Lipa ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website originalinaya-lipa.com, use our services, or communicate with us. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website form
• Book a tour or travel service
• Subscribe to our newsletter
• Create an account
• Request a quote or customized itinerary
• Participate in surveys, contests, or promotions
• Communicate with our customer service team

This information may include:

• Contact information (name, email address, phone number, postal address)
• Billing and payment information
• Travel preferences and requirements
• Passport details and other identification information (when necessary for travel arrangements)
• Special requirements (dietary, accessibility, health concerns)
• Travel companions' information (when provided by you)
• Feedback, reviews, and survey responses

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referral sources
• Click patterns

We use cookies and similar tracking technologies to collect this information. For more details about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Processing and confirming your travel bookings
• Creating personalized travel itineraries
• Managing your account
• Processing payments
• Providing customer support
• Improving our website, services, and user experience
• Developing new features and offerings

2.2 Communication

• Responding to your inquiries and requests
• Sending booking confirmations and updates
• Providing important travel information and alerts
• Sending newsletters and marketing communications (if you've opted in)
• Requesting feedback and reviews

2.3 Legal and Security Purposes

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting against fraudulent, unauthorized, or illegal activity
• Ensuring the security of our website and services

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Hotels, transportation companies, and other travel suppliers
• Payment processors
• Customer service providers
• IT and cloud service providers
• Marketing and analytics providers

These service providers are only permitted to use your information to provide the specific services we've requested and must adhere to appropriate data protection standards.

3.2 Legal Requirements

We may disclose your information when required by law, such as in response to legal process, court orders, or to comply with regulatory requirements.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Access controls for our systems and databases
• Regular security assessments and updates
• Staff training on data protection

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your information in certain circumstances.
• Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the details provided in Section 9 below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information in Section 9

Please note that even if you opt out of marketing communications, we may still send you important administrative messages related to your bookings or account.

6. International Data Transfers

We are based in the United Kingdom and process data in the UK and European Economic Area (EEA). However, due to the nature of our services, we may transfer your information to countries outside the UK and EEA, including countries that may not provide the same level of data protection.

When we transfer personal information outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Transfers to certified frameworks like the EU-US Privacy Shield (where applicable)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us immediately so we can take appropriate steps to remove such information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Originalinaya Lipa
15 Market Street, Keswick
Cumbria, CA12 5BT
United Kingdom

Email: [email protected]

Phone: +44 17687 75488

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.